Making Employees Number One
Are you pro-employee or pro-company?
This is a ridiculous question, isn’t it? The question assumes that if you are pro-employee you are anti-company, or if you are pro-company you are anti-employee. This is not the world we should be living and working in, however, I have met people with this quirky mindset.
The reality is a pro-employee leader is a pro-company leader. Take care of the employee and the employee takes care of the customer. This is a winning formula. Mistreat the employee and it is very likely the customer will not enjoy a very good experience. The employee-customer-profit chain is a viable formula.
Make your employees number one, treat them with trust and respect, and the road to customer service excellence will be much smoother. You can take this advice to the bank.
Image Credit: Technalive.com
Kevin Kennemer, the founder of The People Group, is a great workplace advocate, consultant, speaker and writer who blogs daily on relevant workplace issues regarding company culture, leadership, worklife trends, and how companies can exceed their financial performance expectations by treating employees with dignity, trust and respect.
Thank you for your insights Kevin. Such a practical concept that leaders would do well to follow. Organizations greatly benefit when their leaders and managers support and help their employees grow. As the employees become stronger and happier so does the organization. I’ve found that smarter, more fulfilled employees tend to work harder and want to stay at the company. It’s helpful for us as leaders to give them opportunities to shine and succeed.