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Rules of Engagement Keeps Workplace Civil and Productive

Rules of Engagement Keeps Workplace Civil and Productive

To bake a great company culture, employees need to know what is expected of them.  SuccessFactors, a very successful business execution software company, requires their employees, including the CEO, to sign and live by a list of Rules of Engagement.  Lars Dalgaard, founder and CEO, even tells employees to call him out if he breaks one of the rules.  This approach has made SuccessFactors a fun, safe and highly successful place to work.

Rules of Engagement by SuccessFactors

  1. I will be passionate—about SuccessFactors’ mission, about my work. I will love what we do for companies and employees everywhere.
  2. I will demonstrate respect for the individual; I will be nice and listen to others, and respect myself. I will act with integrity and professionalism.
  3. I will do what it takes to get the job done, no matter what it takes, but within legal and ethical boundaries.
  4. I know that this is a company, not a charity. I will not waste money—I will question every cost.
  5. I will present an exhaustive list of solutions to problems—and suggest actionable recommendations.
  6. I will help my colleagues and recognize the team when we win. I will never leave them behind when we lose.
  7. I will constantly improve Kaizen! I will approach every day as an opportunity to do a better job, admitting to and learning from my mistakes.
  8. I will selflessly pursue customer success.
  9. I will support the culture of meritocracy and pay for performance.
  10. I will focus on results and winning—scoring points, not just gaining yardage.
  11. I will be transparent. I will communicate clearly and be brutally honest, even when it’s difficult, because I trust my colleagues.
  12. I will always be in sales and drive customer satisfaction.
  13. I will have fun at work and approach my work with enthusiasm.
  14. I will be a good person to work with—I will not be an asshole.
  15. I will not BCC (blind copy) anyone and never talk negatively and destructively behind someone’s back
    (character assassination); rather, I will confront them with the issue I am facing or wanted to comment
    to others about, to allow us a trusting and hyper-productive collaborative environment.
  16. I recognize that I am personally a steward of this “Olympic flame,” and I know that if I lose my edge, it will
    trigger a wildfire, and we together have both the power to keep this open honest culture, or break it.
    DON’T DO IT. BE GOOD.
  17. I agree to live these values. If my colleagues fail to live up to any of these rules, I will speak up and will help
    them correct; in turn, I will be open to constructive criticism from my colleagues should I fail to live by these
    values. I understand that my performance will be judged in part by how well I demonstrate these values in
    my daily work.

I agree to live these values. If my colleagues fail to live up to any of these rules, I will speak up and will help them correct; in turn, I will be open to constructive criticism from my colleagues should I fail to live by these values. I understand that my performance will be judged in part by how well I demonstrate these values in my daily work.

Kevin Kennemer is founder of The People Group based in Tulsa, Oklahoma. Kevin is driven by his passion for company owners and their need to earn a profit, employees' desire for a positive and fulfilling work experience, and the community that benefits when both groups do well.

2 Comments

  1. Winter Glove 6 years ago

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  2. Florencia Rowray 6 years ago

    Very neat post.Really thank you! Fantastic.

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