This is a ridiculous question, isn’t it? The question assumes that if you are pro-employee you are anti-company, or if you are pro-company you are anti-employee. This is not the world we should be living and working in, however, I have met people with this quirky mindset.
The reality is a pro-employee leader is a pro-company leader. Take care of the employee and the employee takes care of the customer. This is a winning formula. Mistreat the employee and it is very likely the customer will not enjoy a very good experience. The employee-customer-profit chain is a viable formula.
Make your employees number one, treat them with trust and respect, and the road to customer service excellence will be much smoother. You can take this advice to the bank.
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