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Making Employees Number One

Making Employees Number One

Are you pro-employee or pro-company?

This is a ridiculous question, isn’t it?  The question assumes that if you are pro-employee you are anti-company, or if you are pro-company you are anti-employee.  This is not the world we should be living and working in, however, I have met people with this quirky mindset.

The reality is a pro-employee leader is a pro-company leader.  Take care of the employee and the employee takes care of the customer.  This is a winning formula.  Mistreat the employee and it is very likely the customer will not enjoy a very good experience.  The employee-customer-profit chain is a viable formula.

Make your employees number one, treat them with trust and respect, and the road to customer service excellence will be much smoother.  You can take this advice to the bank.

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Kevin Kennemer is founder of The People Group based in Tulsa, Oklahoma. Kevin is driven by his passion for company owners and their need to earn a profit, employees' desire for a positive and fulfilling work experience, and the community that benefits when both groups do well.

1 Comment

  1. Guy Farmer 7 years ago

    Thank you for your insights Kevin. Such a practical concept that leaders would do well to follow. Organizations greatly benefit when their leaders and managers support and help their employees grow. As the employees become stronger and happier so does the organization. I’ve found that smarter, more fulfilled employees tend to work harder and want to stay at the company. It’s helpful for us as leaders to give them opportunities to shine and succeed.

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