One time I was on a plane in Atlanta headed to Tulsa. The Atlanta airport, one of the crazy busy airports you should avoid, can stack up a long line of planes simply trying to taxi to a runway. It took us one hour to taxi from our gate to a runway. During the entire time not once did the pilot communicate our flight status. When you are sitting inside a plane crawling on the ground for one hour it’s a very good idea for the pilot to communicate an approximate time for takeoff. Many of the passengers were getting very agitated by the long, silent trek to the runway.
In our work environment there may be times when a decision cannot be made due to the circumstances of the situation. If this is the case, communicate the reasons for your delayed decision with your people so they understand the cause. If, however, you have enough information to move forward — to take off — march ahead with your decision and communicate as much information as you can to your team.
As you develop a reputation of making timely decisions and communicating with your people along the way, the level of trust you build with your team will skyrocket. High levels of trust help build a great workplace.
Image Credit: The Kathryn Report